We are a dedicated call centre specialising in the care sector. Whether you’re a care home, domiciliary care provider, or private healthcare agency, we help you connect the dots — between your team, your clients, and the people who depend on you.

We understand the challenges in care: missed messages, overwhelmed staff, and lost opportunities. That’s why we deliver reliable, 24/7 communication support designed to improve efficiency, grow your business, and free your team to focus on what they do best — providing care.

Supporting the People Who Care

Agents at £7*/Hour

This applies for a minimum of 5 Agents

Our agents are carefully selected and professionally trained to handle the unique communication needs of the care sector. They possess strong interpersonal and active listening skills, allowing them to speak with empathy, patience, and clarity — whether they're guiding a concerned family member or supporting an overworked staff member.

Each agent is trained in data protection, safeguarding awareness, and sector-specific systems like CarePlanner and Access. With experience in managing sensitive conversations, coordinating logistics, and staying calm under pressure, our team ensures every call is handled with accuracy, compassion, and care.

Frequently asked questions

Do you work with both private and public care providers?

Yes. We support private care agencies, care homes, domiciliary services, and work with local authorities or NHS-linked services.

Can you integrate with our existing care software?

Absolutely. Our team is trained in a range of systems including CarePlanner, Access, Staffplan, and more.

How do you ensure communication is handled with empathy?

All agents undergo sector-specific training focused on compassion, safeguarding, and handling sensitive conversations with families and clients.

Can you help with recruiting carers or managing job applications?

Yes. We can handle initial applicant screening, schedule interviews, and provide updates to both candidates and your team.

Is your service confidential and GDPR-compliant?

100%. We take data protection seriously, following strict confidentiality protocols and working within all GDPR regulations.

Still Have Questions?

Book a free consultation to see how we can help grow your business!