We specialize in providing tailored call centre solutions exclusively for the insurance sector. With a deep understanding of industry-specific needs — from policy inquiries to claims support — we help insurers deliver fast, empathetic, and compliant customer service, 24/7.

Whether you're a startup insurer or a national provider, we scale with your needs to offer exceptional customer experiences across every channel.

Your Insurance Call Centre Partner

Agents at £7*/Hour

This applies for a minimum of 10+ Agents

Our agents are highly trained professionals with deep knowledge of the insurance industry, including claims handling, policy administration, underwriting support, and regulatory compliance.

Each team member undergoes rigorous onboarding and continuous training to stay up to date with FCA guidelines, data protection protocols, and customer service best practices.

Frequently asked questions

Can your services scale as our company grows?

Yes. Our solutions are fully scalable—whether you need 10 agents or 100+, we can ramp up or down based on your changing business needs, seasonal demand, or expansion plans.

How do you ensure data protection and compliance?

We follow strict data protection protocols in line with GDPR, FCA, and PCI-DSS requirements. Our systems and processes are designed to keep your customer information safe and compliant at all times.

Do you offer 24/7 support?

Yes. Our call centre operates 24/7, including weekends and holidays, ensuring that your customers are always supported—no matter when they call.

Can you handle both inbound and outbound calls?

Absolutely. We provide comprehensive inbound services (like claims support and policy inquiries) as well as outbound services such as lead follow-ups, policy renewals, and customer retention campaigns.

Are your agents trained in insurance-specific processes?

Yes. All of our agents receive specialised training in insurance operations, including claims handling, policy management, compliance (e.g., FCA guidelines), and customer service standards. We ensure they are well-versed in industry terminology and processes.

Still Have Questions?

Book a free consultation to see how we can help grow your business!